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Frequently asked questions about eDOL.
eDOL is delivered via this website, allowing you access to electronic Daily Official Lists 24 hours a day, 365 days a year (excluding limited maintenance periods). This website can be used by subscribers to download their subscriptions as well as customers wishing to purchase individual electronic Daily Official Lists on a once-off basis. To download a once-off copy of eDOL, Click here and follow the on screen instructions. If you are an existing subscription user, log in on the right-hand side of the screen, where instructed, then click the My Documents link to view the available eDOL(s).
The Daily Official List consists of approximately 200 close-typed pages of A4, and eDOL will allow you to find and view relevant pages more easily. Each daily issue has a file size of up to 4MB in PDF format. You may store and build up an archive history of eDOLs on your hard drive. You may also archive to other storage media such as CD-ROM or DVD. Also, the technical requirements for Adobe Acrobat Reader are available here.
The table below shows approximate download times for eDOL at different connection speeds:
eDOL is published in Adobe Acrobat® (PDF) format. We recommend version 9.0 or above. If you do not have this version or later or do not already have Adobe
Acrobat Reader® installed, you will need to download it. Adobe Acrobat Reader® is a free download. Please click on the link below to download and install this software.
What web browser is recommended? Microsoft Internet Explorer 7 or Mozilla Firefox 3 or above is recommended.
Once I have purchased an eDOL, how long do I have to download it? We recommend you download immediately after purchase.
What happens once my purchase is confirmed? Your payment will be confirmed by WorldPay both online and by separate email to the address you have provided. We will then issue you with a username (usually your email address) and password online and confirm all these details by email with your order acceptance and VAT receipt. You should then use these details to download your purchase. If you are a returning customer then you will be able to use your existing registration details.
You may store and build up an archive history of eDOLs on your hard drive. You may also archive to other storage media such as CD-ROM or DVD.
What do I do if I have forgotten my password? Click on the ‘forgotten your password?’ link on the home page, then enter your username or email address. A new password will be sent to your registered email address.(see below.)
Log into your account and select the My Account option. Make the required changes and select Update.
Log into your account and select the My Account option. Make the required changes and select Update.
What happens if something goes wrong? Interactive Data's customer support team is staffed by a team of experienced professionals who will be able to help you with any difficulties you may experience while using this service. Our eDOL Support Helpdesk telephone number is +44 (0)20 7825 8300 and the email is bip.helpdesk@interactivedata.com. Please have the following details to hand when calling:
Once-off orders cannot be cancelled once your order acceptance has been sent by email from Interactive Data. Should you have any queries, please call +44 (0)20 7825 8300 or email bip.helpdesk@interactivedata.com for our eDOL support Helpdesk.
Is a price taken from eDOL acceptable for tax purposes? HM Revenue & Customs has informed Interactive Data that a customer can submit a printed page from eDOL for taxation purposes.
Do I have to pay VAT for eDOL? VAT is payable for services delivered over the Internet to users in European Union (EU) member states. If you are using eDOL for business purposes, you may be able to reclaim VAT in the normal way. Once-off customers in EU member states will receive a VAT receipt, by email along with their username (usually your email address) and password details that will enable them to download their selected eDOL (s). All customers outside EU member states are not liable for VAT.
The security of customer details is of the utmost importance to Interactive Data. Customer details are held secure within firewalls and an encrypted internal network. We do not hold/store any Credit/Debit Card information supplied by our customers. All Credit/Debit card validation is carried out by WorldPay. To find out more about the security policy employed by WorldPay please visit http://support.worldpay.com
Can I use eDOL for probate purposes? Prices shown in eDOL are the official prices that are accepted by HM Revenue & Customs for probate purposes. Probate valuations should be taken on the date of death and you should use the eDOL of that date. If death should occur on a date that an eDOL is not published (a weekend or bank holiday) then the valuation should be calculated by reference to the eDOL for the business days before and after death and the lower of the two valuations should be submitted.
How do I calculate the probate valuation ? When you have obtained the appropriate eDOL(s), search for the security(ies) you require. Make a note of the figures shown in the quotation column and the highest and lowest figures in the business done column (refer to DOL user guide). Firstly, by reference to the quotation figures, calculate 25% of the difference between the two figures and add that onto the lower of the two figures. Secondly, calculate a price that is half way between the highest and lowest business done figures. Whichever of these two resultant figures is the lowest, multiply by the number of shares that are owned, to obtain the probate valuation for that investment.
Who should I contact for more details? For more information on eDOL, please contact eDOL sales on: +44 (0)20 7825 8100 or enquiries@interactivedata.com.
The Daily Official List and eDOL are published by Interactive Data in association with London Stock Exchange plc.
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